How long does shipping take?+
We print to order in 2–3 business days, then ship via tracked courier. US delivery is 3–5 business days, EU is 4–7, and the rest of the world is 5–10. Express options coming soon.
What sizes do you offer?+
Two unframed sizes at launch — 12×18 and 16×24, both sized to the 2:3 ratio our designs are built around. More sizes (and framed options) are coming as Phase 2 ships.
Can I see exactly what I'm getting before I buy?+
Yes — the customizer shows the exact composition we'll print. What you see is what you get, down to the pin position. We'll also email you a hi-res digital proof after checkout — your approval is the gate that starts the print.
Do you offer a digital file only?+
Yes. $39 gets you a 300dpi PDF + PNG sized for any standard print frame. We don't recommend digital-only if you care about archival paper quality, but it's perfect if you have a frame in mind or you're gifting a download.
Will it look exactly like the preview?+
Yes, with one caveat: physical print has slightly richer blacks and warmer paper tone than your screen can show. The digital proof we email after checkout is your final approval gate — if anything's off, reply with notes and we'll fix it before printing.
Can I order more than one?+
Yes — add as many posters to the cart as you like. Each one gets its own proof email so you can approve, request changes, or cancel them individually before they print. Free worldwide shipping covers the whole cart.
How does the proof and approval process work?+
Within an hour of checkout, we email you a hi-res digital proof of your poster. You approve it, request changes (we iterate at no cost), or cancel for a full refund — all before we send anything to print. Once you approve, we start printing the same day. The proof step is exactly so there are no surprises when the paper lands.
What if it arrives damaged?+
We reprint, no questions. Email us a photo of the damage within 30 days and we'll send a fresh print on the same archival paper. We can't refund or take returns for 'didn't like it' once you've approved the proof and we've printed — custom posters aren't resellable. That's why the proof step exists.
Is the map accurate enough to find the exact spot?+
Yes. The customizer uses real coordinates accurate to about a metre. You can drop the pin on the bench, the café, the corner of the street — anywhere precise enough to matter.
Where does the 10% Companion donation go?+
Every Companion order automatically commits 10% of its revenue to a rescue we believe in. Right now that's the East Bay SPCA in Dublin, California — a no-kill shelter rescuing and rehoming animals across the Bay Area since 1874. As Field & Era grows, more shelters will join the rotation; customer suggestions welcome at contact@fieldandera.com. Disbursed quarterly. We use cause-related marketing: the company makes the donation from its own revenue, not through a third-party platform, so there's no overhead taking a cut.
